Terms & Conditions

These terms and conditions will apply to your purchase of any products/s from the MARS KUALA LUMPUR website and form a legally binding contract between you and MARS KUALA LUMPUR. Your acceptance of the terms and conditions is given when you purchase goods from us.

GENERAL

The terms and conditions may change throughout time. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend our services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. This Website also contains links to other websites, which are not controlled by MARS KUALA LUMPUR and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

You are responsible for the confidentiality of your login details, password and all other information provided.

QUALITY & CARE

All of our items must pass a thorough quality checking process before they are deemed suitable for retail. In the unlikely event of a manufacturing defect, please report to marskualalumpur@gmail.com with sufficient information and evidence, inclusive of images and proof of purchase. Upon receipt we will investigate the matter and determine whether the fault was due to poor use, lack of care, wear and tear or a genuine manufacturing defect. Contact must be made within 14 days of purchase.

If your item(s) appear to be damaged upon arrival, please contact us within 48 hours of receiving your goods, by emailing marskualalumpur@gmail.com with images and details of the problem. The matter will thereafter be referred to our Support Team, that will put forward a solution based on the circumstances surrounding the related transaction.

If for any reason, important information relating to the handling and care of your product is missing, i.e wash care labels, woven labels, etc, please email to marskualalumpur@gmail.com to request for this information. We cannot be held responsible for any act undertaken by the customer without consulting MARS KUALA LUMPUR which may result in damage to the product/s due to not following care instructions and guidelines normally present on each item.

PRODUCTS

Please consider that buying products over the Internet provides a different shopping experience to buying in-store. We have made every effort to display as accurately as possible the colors of our products. However, as the actual colors you see will depend on your monitor settings, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery and we cannot be held responsible for differences which appear as a result of the aforementioned point. All measurements are approximate,  but every effort is made to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are inch sizes. Please refer to the Size Guide for clarification.

Please aware that all display price is including 0% GST starting on 1st of June 2018. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is entered onto the system.

Please also note due to the nature of manufacturing, all lengths stated are approximate and variations of/up to 1 inch may occur.

However, if we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund. 

PRICING & AVAILABILITY

Prices are subject to change without notice.Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost’ which is RM8 (flat rate) for Peninsular Malaysia & RM14 (flat rate) for Sabah & Sarawak.All parcels will be posted via Poslaju Malaysia.Tracking numbers will be emailed after item has been packed and post.

We do ship worldwide as we have PayPal under SenangPay. All international orders are shipped using either Malaysian Registered Mail or PosLaju. Malaysian Registered Mail is a postal service that will take 2-3 weeks and will require signature upon delivery. Poslaju is Malaysia's Express Mail Service that will take 3-5 days to deliver, signature will also be required. Tracking numbers will be provided for both services by email once shipped. All orders are charged a flat shipping rate as follows:

Kindly email us at marskualalumpur@gmail.com  for futher details.

All Goods are subject to availability - we may not be able to supply your order. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from: the product ordered being unavailable from stock, our inability to obtain authorization of payment, the identification of an error within the product information etc. If there are any problems with your order we shall contact you.

PAYMENT METHOD

We accept payments from:

a. Billplz

Billplz is a fastest payment gateway to accept FPX internet banking

It is the Online Payment Gateway System currently provided by many licensed Financial Institutions.

Billplz - Affiliate Banks Include:

• Maybank2u
• CIMB Clicks
• Alliance Bank
• Ambank
• Hong Leong Bank
• RHB

b. TOYYIB PAY

Accept Visa,MasterCard and PayPal for payment via Credit Card.

PROHIBITIONS

You must not misuse this Website, commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; cause annoyance to other users; send any unsolicited advertising or promotional material. MARS KUALA LUMPUR will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

MARS KUALA LUMPUR reserves the right to close accounts if any user is seen to be attempting to disrupt our services in any way. 

OUR CONTRACT

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that states the goods that you have ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

COUPON CODE

Discount in coupon code may differ from time to time be offered to account holders; such codes may only be applied to purchase made through the account in respect of which the discount code was offered and registered. Please aware that we do not accept return, exchange or refund for any coupon code purchase. You may refer on "How To Use Coupon Code"  to guide you to purchase with it. It is COMPULSORY to enter a coupon code to get a discount otherwise, it will be invalid and we will not be responsible for any redeem or refund. If the coupon code given is valid for in store purchase, kindly please show it to the cashier during payment. We also cannot accept any responsibility for a stolen coupon code. Please take note that coupon code cannot be applied to previously placed orders and it cannot be transferable or redeemable for cash or credit.

GIFT VOUCHERS

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by. We cannot accept any responsibility for stolen or deleted gift vouchers. We’ll dispatch your gift voucher either as soon as payment has been cleared, or on your specified delivery date (if this is later). We’re afraid we can’t be responsible for any delays, no matter how they are caused. We cannot be held responsible if a gift voucher is used by someone other than your recipient.

REWARD POINTS

Rewards points that are redeemed as a part/full 'payment' when placing an order, cannot be returned to the customer in the event of an item/the entire order being refunded. Reward Points are a token gift from MARS KUALA LUMPUR to our customers and the equivalent of redeeming a discount code; once used, they cannot be reissued. Reward points that are earned in a completed transaction, will be removed from the customer's account in the event that an item/the entire order is refunded. E.g. If the cost of an item is RM 100.00, which is then returned for a refund, 100 Reward Points will be removed from the customer's account following completion of the refund.

GIVEAWAYS

Only one promotional code can be used per shop, which means we are unable to cover postage costs where a giveaway prize involves the use of a voucher to shop online. You may however use any reward points you have, to discount your purchase even further. Please note that vouchers cannot be used to certain purchase. If you require an exchange, the exchange must be for the same product in a different size or color. Unfortunately we are unable to cover the costs of shipping for exchanged items. We have a no refunds policy when giveaway vouchers are applied. 

COMPLAINTS

We value customer satisfaction. Please contact us should you have any complaints or comments at marskualalumpur@gmail.com

ETHICAL SOURCING POLICY

MARS KUALA LUMPUR recognises its obligation to ensure that suppliers are operating ethically. We expect our suppliers to consistently provide an environment that protects their employees health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations.